Catalyst HRD Ltd
Catalyst HRD Ltd
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Sales Skills - Tailoring the Content
‘Mix and Match’ Modules:

As with all our courses, the content of your course can be tailored to suit the specific needs of your organisation and the skill level of those attending. You can ‘mix and match’ the modules from our standard courses found at:

Assertiveness
Call Centre Excellence
Conflict Handling Skills
Consultative Selling
Converting Enquiries Into Sales
Handling Difficult or Angry Customers
Leading your Customer Services Team
Sales Introduction
Selling Business Solutions
Telemarketing
Tailoring to specific organisational, departmental or job requirements:

Whether you require a course which concentrates on selling on the telephone, face-to-face selling or a mixture of both, Catalyst can tailor the content for you. The type of organisations we have tailored sales courses for include:

Airlines
Banks
Charities
Construction
County Councils
Electronics

Financial Services
Hardware suppliers
Health Clubs
IT
Manufacturing
Medical
Ophthalmic
Pharmaceutical
Public Sector
Publishing
Reception
Recruitment
Rental
Retail
Software Support
Telecommunications
Trade Unions
Waste Services


To ensure the course is relevant to your needs, we can:

  • Distribute a pre-course questionnaire to attendees and their managers
  • Offer a consultancy where we listen-in to a number of ‘live’ telephone calls or watch
    people in their actual working environment. This enables us to gain ‘real world’
    examples, which can be used in the training programme.
  • Develop exercises and role-plays from these examples
  • Adjust the course content appropriately
  • Include your organisation’s policies and procedures
  • Tailor the course notes to reflect your requirements
  • Develop guidelines and standards for good practice
  • Give feedback after the training programme
Facilitation:

Catalyst advocates that the best way of learning is by doing. Consequently, delegates will
spend a lot of time undertaking practical exercises. For telephone related courses, they use
our telephone recording equipment. Typically delegates work in pairs; one acting as a
customer, one representing your organisation. They can then listen to a recording of their
work and analyse, in private, the effectiveness of their telephone related skills. Catalyst
provides checklists of good practice and the trainers coach them on areas for improvement.

 

 

   
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