Catalyst HRD Ltd
Catalyst HRD Ltd
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Communication Courses - Tailoring the Content
‘Mix and Match’ Modules:

As with all our courses, the content of your course can be tailored to suit the specific needs of your organisation and the skill level of those attending. For example you might want a particular department trained in assertiveness. We could develop such a course for you. Another example might be elements of our courses that focus on written communication being integrated into one of our presentation skills workshops.

You can ‘mix and match’ the modules from our standard courses found at:

Assertiveness at Work
Assertiveness for IT Project Managers
Assertiveness for Managers
Handling Difficult or Angry Customers
Personal Efectiveness
Presentation Skills for Beginners
Presentation Skills
Telephone Techniques
Writing for Results
Tailoring to specific organisational, departmental or job requirements:

We recognise that, very often, organisations do not want an 'off-the-shelf' training solution.  We are always happy to combine elements of any of our courses in order to meet your training requirements.  The type of organisations we have tailored Communication Skills courses for include:

Airlines
Banks
Charities
Construction
County Councils
Electronics

Financial Services
Hardware suppliers
Health Clubs
IT
Manufacturing
Medical
Ophthalmic
Pharmaceutical
Public Sector
Publishing
Reception
Recruitment
Rental
Retail
Software Support
Telecommunications
Trade Unions
Waste Services


To ensure the course is relevant to your needs, we can:

  • Distribute a pre-course questionnaire to attendees and their managers
  • Develop exercises and role-plays from these questionnaires
  • Adjust the course content appropriately
  • Include your organisation’s policies and procedures
  • Tailor the course notes to reflect your requirements
  • Develop guidelines and standards for good practice
  • Give feedback after the training programme
Facilitation:

Catalyst advocates that the best way of learning is by doing. Consequently, delegates will
spend a lot of time undertaking practical exercises. For presentation skills courses, use is normally made of CCTV and video.  Catalyst provides comprehensive manuals for delegates to refer to after the training and our trainers coach delegates on areas for improvement.

 

 

   
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