Catalyst HRD Ltd
Catalyst HRD Ltd
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Writing for Results
2 Day Course
Course Objectives:

£1300 per day for up to 8 delegatesTo enable individuals to:

  • produce professional and effective emails and letters
  • punctuate correctly
  • recognise and avoid common grammatical errors
  • use persuasive communication to get results
  • develop a contemporary, professional style
Course details:
  • Planning

  • determining the needs of the reader
    planning the stages and sequences of writing
    organising ideas effectively

  • Punctuation

  • contemporary thinking and best practice
    comma, apostrophe, colon and semi-colon
    capital letter, dash and hyphen
    quotation mark and inverted comma
    exclamation mark and title

  • Grammar

  • clear, concise writing
    correct sentence and paragraph construction
    avoiding waffle and jargon
    overcoming the limitations of spell checker
    commonly confused words
    the 'active' and 'passive' 'voices'
    improving readability statistics
    titles and headings
    the correct use of abbreviations

  • Emails

  • etiquette and helping the receiver
    addressing correctly
    using the Subject Line to achieve results
    using the greeting and layout professionally
    writing clearly
    using attachments wisely
    closing and signature files

  • Professional business correspondence

  • considering the needs of the reader
    devising the structure to satisfy
    clarifying the facts
    writing a draft text:
    - using bullet points, tables and columns
    - using layout to enhance corporate image
    - formalities of business writing
    editing and revising
    achieving the desired end result

  • Business correspondence

  • The type of correspondence used on the course will be tailored to the
    sponsoring organisation eg
    - requesting action from colleagues or customers
    - responding to enquiries
    - responding to complaints when:
    - you can resolve the issue now
    - further investigation is required
    - you cannot supply
    - the customer has done something wrong

  • Style

  • style in the 21st century
    traditional versus modernist styles
    Tailoring the Course Content:

    Catalyst will endeavour, with your help and approval, to tailor the course content as much as possible. We can do this by:

    • Incorporating your organisation's documentation
    • Referring to your organisation's policies, guides and procedures
    • Agreeing pre-course and post-course work
    • Tailoring exercises and the course manual to suit your requirements

    For further details on how Catalyst can tailor your course see Tailored Courses.


    Delegates will be asked to complete a pre-course questionnaire and submit examples of the type of correspondence they deal with so that the course content can be tailored to suit their specific needs.

    Who should attend?:

    This course is intended for anyone who feels that their written correspondence could be improved.





    Designed by TWD