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Managing your Team
2 Day Course
Course Objectives:
 

To enable individuals to: £1300 per day for up to 8 delegates

  • become established as motivational leaders
  • communicate clearly
  • organise and control teams pro-actively
  • delegate efficiently
  • prevent staffing problems occurring
  • utilise new and existing team members effectively
  • appreciate various leadership styles and use them appropriately
  • give positive and negative (constructive) feedback effectively
  • turn around problem behaviour
  • conduct motivational one to one meetings with team members
Course details:
  • Establishing yourself as a motivational leader

  • recognising the differences between
    management and leadership
    appreciating the importance and impact
    of managers
    improving credibility, confidence and authority
     

  • Developing a motivational style

  • recognising different leadership styles and
    their impact on performance
    evaluating your natural leadership style
    increasing enthusiasm and commitment by using the
    appropriate style
     

  • The functions of management

  • analysing the specific management functions to:
    - ensure the team meets business objectives
    - develop and satisfy individual team members
    - co-ordinate, involve and motivate all team members
     

  • Giving clear, concise instructions

  • recognising how the leader's expectations effect team performance
    being pro-active and not reactive
    making the transition from team member to team leader
    letting people know what is expected and ensuring they are focused on
    business objectives
     

  • Managing the new team member

  • developing a positive relationship
    realising the importance of setting and agreeing performance standards
    preventing problems
    motivating the new team member
     

  • Managing existing teams

  • agreeing performance standards
    avoiding conflict and de-motivation
    being promoted into an existing team
     

  • Developing your new team members
  • ensuring teams have the relevant skills

    identifying learning 'gaps'

    planning for long-term staffing

    conducting effective one to one training sessions

    ensuring work meets the required standards

  • Delegating effectively
  • knowing when and how to delegatethe difference between 'doing the work' and 'getting the work done'

    clarifying responsibility, authority and accountability

    using a 6-step delegation model

    motivating through delegation

  • Communicating positively

  • developing positive communications skills
    realising the way communication impacts on others
    recognising the benefits of assertive communication
    developing effective listening skills
    gaining commitment by involving the team
     

  • Giving constructive feedback
  • giving positive feedback

    maximising the impact of positive feedback

    evaluating job performance without making staff defensive

    two models for effective constructive feedback:

    - something goes wrong for the first time

    - the problem recurs

    encouraging individuals to take responsibility for personal development

  • Turning around problem behaviour and poor performance
  • giving constructive feedback in difficult situations eg the person who:

    - under performs

    - is late

    - resents the fact you were promoted and not them

    - says one thing but does another

    - brings personal problems to work

  • Conducting motivational one to one feedback sessions

  • motivating staff under probation when:
    - you are satisfied
    - there is scope for improvement
    - the person is not up to standard
    knowing when to extend probationary periods
    giving positive feedback to long-term staff members
    setting challenging objectives
    Tailoring the Course Content:

    Catalyst will endeavour, with your help and approval, to tailor the course content as much as possible. We can do this by:

    • Incorporating your organisation's documentation
    • Referring to your organisation's policies, guides and procedures
    • Agreeing pre-course and post-course work
    • Tailoring exercises and the course manual to suit your requirements

     

    For further details on how Catalyst can tailor your course see Tailored Courses.

    Facilitation:

    This two day course provides a valuable introduction to management techniques and is both informative and challenging.  Delegates will actively participate in a number of role plays, exercises and discussions.  Particular emphasis is placed on relating the experiences of the course to situations at work.  The emphasis of the course is on the skills required by managers to motivate staff and maximise performance.

    Who should attend?:

    This course is intended for supervisors, team leaders and first line managers who are new to the role or more experienced managers who have received no formal training.

     

     

     

     

       
    Designed by TWD