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Managing Poor Performance
2 Day Course
Course Objectives:
 

To enable individuals to: £1300 per day for up to 8 delegates

  • prevent performance problems occurring
  • respond effectively to performance issues
  • balance the rights of individuals with organisational needs
  • counsel for improvement
  • conduct professional disciplinary interviews
  • comply with current legislation and best practice
Course details:
  • Preventing performance problems

  • communicating effectively with staff
    setting and agreeing performance standards
    recognising the causes of performance problems
    dealing with problems objectively
    being fair and reasonable
     

  • Probationary reviews

  • managing during the probationary period
    conducting probationary reviews
    extending probationary periods
     

  • Counseling for improvement

  • a 6-step counseling model
    counseling the underperformer
    dealing with resistance and anger
    agreeing solutions
     

  • Handling difficult situations eg

  • lateness and absence from work
    the person who says one thing but does another
    lethargy
    saying "No" to a reasonable staff request
    resentment
    underperformance
    incompetence
    business versus personal needs
     

  • Giving constructive feedback

  • handling staff who abuse procedures eg
    - dress code abuse
    - internet abuse
    - email abuse
    - personal telephone calls
     

  • Handling sickness

  • legal requirements
    repeated short-term sickness
    return to work interviews
    dealing with short-term absence assertively
     

  • Complying with procedures and legislation

  • corrective not punitive
    legal requirements
    organisational procedures
    avoiding unfair treatment of staff
    following ACAS guidelines
     

  • Conducting disciplinary interviews

  • dealing with staff fairly
    conducting an investigation
    deciding whether to take action
    determining the level of warning
    following the correct procedure
    misconduct and gross misconduct
    fair versus unfair dismissal
    improving performance
    avoiding claims at Industrial Tribunal
     
    Tailoring the Course Content:

    Catalyst will endeavour, with your help and approval, to tailor the course content as much as possible. We can do this by:

    • Incorporating your organisation's disciplinary documentation
    • Referring to your organisation's policies, guides and procedures
    • Agreeing pre-course and post-course work
    • Tailoring exercises and the course manual to suit your requirements
    • Giving delegates advice on, and time to complete, your documentation

    For further details on how Catalyst can tailor your course see Tailored Courses.

    Facilitation:

    Delegates are shown how to prevent and deal with situations where staff are underperforming or contravening rules and procedures.  They practice dealing with these and finally conduct a disciplinary hearing which complies with your organisational procedures and current legislation.

    Who should attend?:

    This course is intended for newly appointed supervisors and managers, or existing managers with little or no experience of disciplinary matters.

     

     

       
    Designed by TWD